Today I had an incident with a member. An Asian lady came in with a membership card, which belonged to her husband. The account had a password protection on it, which means we cannot legally hire to anyone who does not know the number. The lady's English was not fluent and she had trouble understanding the concept. I explained to her that she needs to know the password before she can hire any movies. She kept repeating "no number. no number". It was becoming very frustrating and I kept repeating the same thing in different ways to try and help her understand. She then insisted that I create a new pin number for her. Arrghhh. Obviously I cannot do that. She didn't have her own photo ID and so signing her up with her own membership was also out of the question. After 5 long minutes of going around in circles I lost my patience and said "I am very sorry but you cannot hire any movies today". She responded with "you are a very rude man to me". I repeated one last time that she must know the pin number or else she cannot hire.... and then she gave me the fucking number as though she knew it all along!!
Several hours later her husband came storming into the shop. He came barrelling at me and of course at this point in time I had no idea who he was or why he was angry. I said hi to him with a friendly demeanour and asked how what I could do for him. He thumped his fist on the counter and said...
"If you EVER disrespect my wife again I will jump over the fucking counter and beat the living shit out of you!!".
I took a step back and let him finish. I composed myself and explained that there was no disrespect and that I had been very patient with her. He responded by yelling "I will take my wife's word over yours, mate!" to which I said "of course. Would you like to hear my side of the story?". He huffed "what's your fucking side? This will be good!". And so I took my time and calmly explained the entire situation. I admitted that I became frustrated but assured him that I was professional and never at all angry, confrontational or rude. He then harked up and accused me of swearing in her face, which is ABSURD! I was shocked by the accusation and told him that I absolutely DID NOT swear at her. He wasn't interested in hearing anything I had to say.
He pointed his finger at my face, tried to stare me down and then left. A decent bloke... must ask him over for drinks some time!