So a woman approaches the counter with a dvd in hand. The second I see her I can tell that she's a cow (you can pick em' a mile away). I politely ask for her membership card and she replies "Haven't got one". I respond with "okay then, I'll just need to grab your licence please". She huffs and sifts through her purse, making it seem like the greatest effort in the world. She eventually finds it and puts it infront of me "happy" she asks.
And so I start searching for her account in my system without much luck. I tell her that I am having difficulty finding her in my system and I ask if she is actually a member already (you'd be amazed at the amount of people who dont think they need to be members to rent). She huffs again and says "I'm in your system. I've hired from here a thousand times" to which I say "yes I understand that, but is the account under your name? Because you are definately not in our system". Her response gets a little narkier "Yes dammit, I haven't got time for this". And that was my cue to retaliate.... i respond "excuse me ma'am, I am simply trying to find you in the system and cannot. You're name isn't in here at all and I am merely asking if perhaps its under someone elses name in the system? This is a good example of the importance of having a membership card, its makes life much easier".
After some more back-and-forth she remains admiment that HER name is in our system and I decide to ask her what her husband's name is. She says "John"* and what do you know, ACCOUNT LOCATED!!!!
Thank God I'm leaving early today! Enjoy your weekend folks!