I'M PATHETIC. THEY'RE JUST MOVIES...

I almost got through the day without a headache... until some guy walked in and took me on. He was returning 2 movies and told me that his kids had already seen them and that he was going to swap them for something else. Note that he TOLD me he was going to swap them and never actually ASKED if he could. I scanned them into my computer and noticed that they had been hired a couple of day ago. I said to the guy "alright I will let you swap them over this time but just so that you know, we normally don't do this". He immediately reacted and said "why the hell not?" to which I replied "just a policy, sorry". Seemingly he missed that part where I was letting him swap them and he continued "I know my rights, mate. That's wrong!". With a sigh I thought to myself here we go and I explained to him that once movies are hired we can only exchange them if they're defective and that what a member hires is up to them and furthermore there has been ample time for his kids to have watched the films several times over... yadda yadda. You know, common sense stuff! The guy gave me one of those arrogant, smartarse smirks and said "you're pathetic mate. It's just a couple of movies" to which I replied "Those movies are our trade. This IS our business, sir". He seemed intent on pushing me, ignoring the fact that I was allowing him the opportunity to swap the bloody things. It seems to me that it was more a case of him being caught out trying to doop me and overcompensated in his case of defense. I could have shut him down, denied the swap and told him to FUCK OFF... but let him score his freebies like the nice guy that I am. What-the-fuck-ever. If I had a dollar for every twat who tried to wraggle free movies.... sheesh. -- Winge over!