How to turn a frown, upside down.

It was only this morning that I was thinking of how normal trade has been lately... all of my customers have been really good and have ultimately given me nothing to write about. How boring! And then all of a sudden... I copped a doosie!..... It's a familiar story, too.

A woman returned a pile of movies with a disgruntled look on her face. She placed the dvds on my counter and told me she was angry. She explained that one of the discs was "scratched to buggery" and that not only does she expect compensation, she wanted to watch me throw it in the bin. 

I explained to her that we have the fantastic facility to repair faulty discs and that unless it was cracked or snapped, I would be able to make things good again. And so I opened the case to inspect the disc and found... 

THIS.

Keeping a straight face was near impossible but you would have been impressed with my composure. "Oh" I said. "This isn't a problem, its just got a bit of muck on it. I can remove this with a simple wipe, no worries". Now I have no idea what was going through her head at this point but rather than seizing the opportunity I had just given her to save face she, instead, chose to continue. "Its beyond repair" she said. Again I explained that it was fine and that the disc had somehow found its way onto the floor (or somewhere a bit dirty) but reassured her once more that its not a problem. 

And so she tried one more time to convince me that I had a damaged disc, however, her position (and mood) was easily subdued when I concluded with "How about I delete the $15 late fee? This is almost week late but I understand that you weren't happy with the quality.". 

She smiled, said thank you... and left. lol