I am struggling without coffee today and so it's not advisable to piss me off. The last woman to cross my path almost copped the full brunt of my wrath.
She was hiring a game and while processing the transaction I reminded her that she still had another title on hire, which was overdue. I politely asked her to return it as soon as she got the chance. She replied "Oh it was returned". To which my natural response was "I'm afraid it wasn't. But that's alright. Just have another look when you get home". Our conversation went like this...
HER - "I know for a fact that it's been returned".
ME - "Are you positive? We are meticulous when it comes to returned titles. If they ever miss our scanner (which is very rare) then we find them almost immediately".
HER - "Oh I am absolutely sure we returned it"
ME - "Do you know when?"
HER - "Yes. First thing this morning. We put it in your after-hours drop box. It's probably still in there".
ME - "No, sorry it wasn't in there".
HER - "Yes. It's probably in there right now".
ME - "Well I emptied the box at 9AM and I have emptied it 5 times since. Every single title from that box has been processed correctly so unless you put it in there within the past 10 minutes then I am adamant that it's not there"
HER - "I watched my daughter put it in the box this morning. You are wrong".
ME - "I am not sure how you are not comprehending what I am saying but I have emptied the box 6 times today and can show you the log book to prove so."
HER - "I insist that you open the box now!"
ME - "Did you just returned it now??"
HER - "No. At 9AM!"
ME - "Well okay. Lets open it!".
And so I opened the box to see 5 movies sitting inside. On top of the pile (ie most recently returned) was her title. With a smart-ass tone and her arms folded she said "Told you!".
At this point I was ready to explode. She obviously put the fucking movie in there right before you came into the store. I didn't return her "Told You!" with the reply it deserved and so instead I treated her to my infamous death-stare and said "funny that, huh? Bye".