Flicker Reels

A middle aged couple walked into my store this afternoon. The woman yelled to me from the other end of the shop "what are your fli..." - at such a distance she was inaudible. I came around from behind my counter and approached her. She repeated "how much are your flicker-reel prices?". I clearly understood what she was saying but being amused at her reference I said "sorry?". She repeated again "how much is it to hire a flicker-reel?". I smiled and let her know the standard prices but before I was able to address our various discounts and combo offers she interrupted me with "THAT MUCH?". I continued "as I was saying, when you hire more than one title the costs drop significantly". Her tune changed and she was quite impressed at the value. I left her and her husband to choose some flicker-reels (movies). After selecting a handful they approached the counter. I asked for their membership card or photo ID and the man produced his driver's license. It was from Queensland and I asked whether or not they actually had a membership with us. Their answer was no and that they live in Cairns. I explained to them that our sign-up policy doesn't extend that far and for liability we need to keep our member-base local. The woman got very defensive and told me that they also owned a property in the area... I responded with "Excellent" and invited them to return with at least two written documents with their local address (ie utility bill, bank statement, etc). The husband interrupted and said "we just sold the house. We live in Queensland now and back here for a few days to move the last of our things out". Clearly there was absolutely no reason why I should sign these two people up. For starters they didn't live locally and secondly there was a good chance that they'd hire from my store and fuck off with the titles to Queensland. Anyway, I stuck to my guns and politely refused to sign them up. They turned feral and the husband lurched over my counter and said "you're a fucking criminal". - It certainly takes all kinds of people, huh!? Where is personal accountability? Anyway the irony of the story is that this bloke calls me a criminal and then turns to his wife and says "we'll download the fucking flickers". - That in turn begs the question, if they're so technically capable of downloading movies, why are they calling them flicker reels?

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